The Royal College of Nursing ("RCN") is a membership organisation and trade union helping nurses, students, and nursing support workers caring for patients across the United Kingdom by looking after their interests and supporting their work.
It has been one of the most vital organisations working on the frontline to help get people through the pandemic. In 2018, the RCN signed off a plan to outsource their Microsoft Dynamics 365 system, transitioning to a full SaaS model to minimise support and operational costs. The RCN has over 800 staff users, over 450,000 members, and generates nearly £7m of subscription income through its CRM platform each month. It was imperative that the RCN invest in a CRM platform that was reliable and robust.