Team Silverbear are highly skilled Dynamics 365, Power Platform, and membership sector experts focused on making projects a professional and pleasant experience for our customers.
Neil Owen Head of Consultancy
Neil is the Head of Consultancy for Silverbear, in which he supports our expert team of consultants and trainers. He joined the Silverbear Support team in 2015, before progressing into a consultancy role. There he has been working with a variety of associations and unions to deliver digital transformation projects. Now in his new role, Neil is working to ensure our processes are delivered at the highest standards to our customers.
Jenni Morrison Client Engagement Manager
As part of the Client Engagement team, Jenni has involvement with all customers through their Silverbear journey. She participates actively in the pre-sales engagements ensuring prospects are satisfied the Silverbear product is the right fit for them and through a series of monthly updates and fortnightly live webinars existing customers are kept up to speed with new functionality, quick tips and suggestions. Prior to joining Silverbear in August 2015, Jenni focused her career on software systems training and is still the office go-to expert on weird and wonderful Excel formulae.
Kaypreet Kandola Project Analyst
Kay started off as a Project Administrator with the Project Management team before moving to the her new position as a Project Analyst within the Project Operations Team. Kay is passionate about helping others achieve their goals, has great time management skills and in her current role she gathers and interprets data to develop actionable steps that will help improve the processes set out for Project Delivery.
Nelson Verde IT Operations Manager
Nelson is the Operations Team Lead for Silverbear and has supported multi-national companies with their on-prem and on-line environments, as well as being involved in several compliance areas such as GDPR, Cyber Essentials and ITIL.
Tom Booth Functional Consultant
Tom joined Silverbear in 2017 and since then has gained a lot of knowledge and experience with Silverbear 365. Tom started off working in the support team and was previously Support Team Lead before becoming a functional consultant. Tom is certified in Dynamics 365 and is a Power Platform functional consultant. He has a great relationship with customers and provides excellent service, which he carries into the Functional Consultant role.
Jack Garland Senior Support Analyst
Jack started at Silverbear in 2021 as a member of second line support, and in just under a year he was promoted to a position as Senior Support Analyst. This role involves the added responsibility of training new starters which he enjoys and takes on with enthusiasm. Whether handling ticket reviews or escalating priority cases, Jack is continually learning not just about the Silverbear product but also about life.